Support

Frequently Asked Questions

Using Chill5

How to delete a video?

 1. Go to your Account.

2. Click and open the video you want to delete.

3. Click the share icon.

4. Select Delete.

Note: Video once delete cannot be recovered. 

How to block a person? (Coming Soon)

1. Go to the user’s account you want to block.

2. Select the Kite symbol at the top right corner for the chat box to open up.

3. Select the settings icon at the top right corner of the screen.

4. Tap on “Block the User”.

 

How to record a video using countdown?

1. Select the Chill5 icon to upload a video.

2. Select the Timer on the record page. With this, you will hear a beep sound.

3. Now, select the purple record icon.

4. You will have a 3 second countdown to record your video.

 

How to add effects to a video?

1. Select the Chill5 icon to upload a video.

2. Record a video or select a video from the gallery.

3. Click Next.

4. You will find the effects at the bottom of the screen. 

5. Select a Filter and click Next to add it to your video.

 

How to share a video?

 1. Go to your Account.

2. Click and open the video you want to share.

3. Click the share icon.

4. Select the social media app to which you want to share the video.

How to turn on flash?

1. Select the Chill5 icon to upload a video

2. Swipe up the Flash icon to turn on the flash.

3. Swipe down the Flash icon to turn off the flash.

How to change profile photo?

1. Go to your Profile.

2. Select the Pencil shaped edit icon at the top right corner of the screen.

3. Select Upload Photo.

4. You will get a option to Take Photo or Choose from Gallery.

5. Choose a method to upload or change your profile picture.

 

How to download a video to your device?

 1. Click and open the video you want to save.

2. Click the share button.

3. Click on save Video.

Privacy and Safety

How to change your account password?

Chill5 uses your Google account to create your profile. So to change Chill5 password you must change your Google account password.

Law enforcement data request guidelines

We are committed to assisting law enforcement while respecting the privacy and rights of our users. To obtain non-public user information, law enforcement must provide the appropriate legal documents required for the type of information being sought, such as a subpoena, court order, or warrant, or submit an emergency request.

Click here to read full policy.

How to report a video?

1. Go to your Account.

2. Click and open the video you want to report.

3. Click the share button.

4. Select Report Video.

Privacy policy

Visit this page to learn more about our Privacy Policy >> Click here.

How to report security vulnerabilities?

1. Go to your profile page.

2. Click the settings icon and select contact us.

3. Fill in the details and click send.

 

Account and Settings

How to create a Chill5 account?

1. Open Chill5 app.

2. Select Profile icon on the bottom.

3. The Google login pops up. Click sign in and select the Google account you want to use.

4. Your Chill5 account will be created.

How to add social media link in your profile?

1. Go to your Profile.

2. Select the Pencil shaped edit icon at the top right corner of the screen.

3. Enter your Facebook, Twitter and Instagram profile links.

How to delete your account?

1. Send your username and mailid to [email protected] with the subject Account deletion from your registered mail id.

2. Your account will be deleted in 48 hours.

 

How to change Profile name?

1. Go to your Profile.

2. Select the Pencil shaped edit icon at the top right corner of the screen.

3. Change your name.

How to logout?

1. Go to your Profile.

2. Select the settings icon at the top right corner of the screen.

3. Select Logout.